Cancellation Policy

Cancellation requests must be made by email to [email protected] and will only be considered as received after a confirmation by the hotel. Pets are not allowed. In case of disobedience you will not be allowed to check in and there will be no return. For requests of credit card cancellation, regardless of the value, it´s charged an administrative fee of $ 100 Requests made 15 days prior of the date of check in, the full amount of the deposit will be refunded, discounted bank fees or the use of store credit of the value for use (within 3 months of the date of reservation). Requests made within 15 to 05 days prior to the date of check in - 50% refund or credit of value for use (within 3 months of the date of reservation, except holidays or holidays) Request made within less than 05 days of In advance of the date of entry there is no refund of the amount paid. Up to 24 hours in advance, the credit is in value for use (within 3 months of the date of the reservation). Cancellations made 24 hours in advance, there is no return or rescheduling. No show - no return. The room is available for 24 hours and will be put on sale. Early departure - in any package will be charged the full amount and there is no return. Promotional packages - no return or rescheduling Only a single rescheduling can be made.

Holidays:
Cancellation requests made 30 days in advance of the date of check in - the full amount will be refunded, discounted bank fees, or use of the store credit. Cancellation requests within 30 to 15 days prior to arrival date - 50% refund or use of store credit (within 3 months of the date of reservation) Cancellation request made within 15 to 7 days of the date of check in, there is no refund of the amount paid. Up to 7 days before, you can have store credit for use (within 3 months of the reservation date). In less than 7 days prior the check in date there is no return or rescheduling. Only one rescheduling can be made. New Year:  Cancellation requests made 30 days in advance of the date of check in - the full amount will be refunded, discounted bank fees, or use of the store credit. Cancellation requests within 30 to 15 days prior to arrival date – no refunds. You can change for store credit (within 3 months of the date of reservation) Cancelation 15 days prior the check in date, no refunds or rescheduling. Only one rescheduling can be made.